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FAQs

Frequently Asked Questions

How do I make payment via paylah / paynow or bank transfer?

Paylah / Paynow to 98286017 within 24 hours, and email joey@playlexue.com a screenshot of transfer with your ORDER NUMBER  to confirm your order/complete your reservation. Orders not confirmed within 24 hours will be cancelled. Thank you!

Bank transfer to POSB Savings 126-67966-1 within 24 hours, and email joey@playlexue.com a screenshot of transfer with your ORDER NUMBER  to confirm your order/complete your reservation. Orders not confirmed within 24 hours will be cancelled. Thank you!

 Free shipping for orders over $100**

** for single combined delivery. If your order consists of preorder items and ready stock, it will only be shipped when all items (including preorders) are ready.

How much is shipping for various items?

Add the items you want to cart & shipping costs will be shown before you cart out.

When will my shipment arrive?

A fulfillment email will be sent to you once your order has been packed and delivery has been arranged (courier is arranged for the next working day and will deliver within 3 working days after pick up). 

Do you ship outside of Singapore?

We are in the midst of sourcing for economical and reliable international shipping. Please email joey@playlexue.com with details on your intended order and address for more details.

Will I get a ticket for workshops?

No, we are a ticketless system. Your order confirmation email is proof of purchase and we will take attendance based on parent and child's names before the event.

What if I cannot make it for the workshop I signed up for?

If you cannot make it for valid reasons, the session can be postponed ONCE to the very next session / workshop. Please email joey@playlexue.com to inform before the workshop starts. We will not be able to accommodate postponement for no shows.