Frequently Asked Questions / Shipping
How do I make payment via PayLah / PayNow / bank transfer?
Paylah / Paynow to 98286017 within 24 hours, and email [email protected] a screenshot of transfer with your ORDER NUMBER to confirm your order/complete your reservation. Orders not confirmed within 24 hours will be considered void. Thank you!
Bank transfer to POSB Savings 126-67966-1 within 24 hours, and email [email protected] a screenshot of transfer with your ORDER NUMBER to confirm your order/complete your reservation. Orders not confirmed within 24 hours will be considered void. Thank you!
Free local courier shipping for every $100 worth of orders*
* for single combined delivery. If your order consists of preorder items and ready stock, it will only be shipped when all items (including preorders) are ready.
If your order is more than $200, you will be entitled to 2 free courier shipments; more than $300, 3 free courier shipments and so forth.
Should you require ready stock items to be separately shipped out first, do drop us an email at [email protected] . Additional postage fees will apply.
How much is shipping for various items?
Add the items you want to cart & shipping costs will be shown before you cart out.
When will my shipment arrive?
A fulfillment email will be sent to you once your order has been packed and delivery has been arranged (courier is arranged for the next working day and will deliver within 3 working days after pick up).
Do you ship outside of Singapore?
Please email [email protected] with details on your intended order and address so that we can advise on shipping fees.
Will I get a ticket for workshops?
No, we are a ticketless system. Your order confirmation email is proof of purchase and we will take attendance based on parent and child’s names before the event.
What if I cannot make it for the workshop I signed up for?
If you cannot make it for valid reasons, the session can be postponed once to the very next session / workshop. Please email [email protected] to inform before the workshop starts. We will not be able to accommodate postponement for no shows.